Business process outsourcing (BPO) is a subset of outsourcing that involves thecontracting of the operations and responsibilities of specific business functions (orprocesses) to a third-party service provider. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as center services.
It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope. But, let us not treat it only a ‘B’ replaced by a ‘K’. In fact, Knowledge process can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And when this activity gets outsourced a new business activity emerges, which is generally known as Knowledge Process Outsourcing.
• Managing the Inbound/Outbound process in Domestic BPO
• International process Recruitments
• Web and Chat process (International)
• Sales process (Domestic and International)
• AR/ AP Process
• Medical transcription process